At Drunken Cat, we are committed to delivering your unique audio gear to your doorstep as efficiently and affordably as possible. All our orders are shipped from our warehouse in China via trusted logistics partners.

1. Processing Time

Please allow 1-3 business days for us to process and prepare your order for shipment. This is the time we need to quality-check your product, pack it with care, and get it handed over to our shipping carriers. Processing happens on weekdays (Monday to Friday), excluding public holidays.

2. Shipping Destinations & Options

We currently ship to over 30 countries worldwide, including the United States, Canada, United Kingdom, Australia, Germany, France, Japan, and Singapore.

Below are our primary shipping methods and estimated timelines:

A. United States

B. Other Major Markets (e.g., Canada, UK, EU, Australia)

Please note:

• "Business Days" do not include weekends or public holidays.

• These are estimates provided by our carriers. Delivery times may vary due to factors beyond our control, such as customs clearance procedures, weather events, or peak holiday seasons.

3. Free Shipping Offer

Enjoy FREE Standard Shipping on all orders over $50.00 USD. The free shipping option will automatically be applied at checkout when your order subtotal meets the requirement.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to track your package. You can also view your tracking information by logging into your account on our website.

5. Customs and Import Taxes

• Customs policies vary widely from country to country. Please contact your local customs office for more information.

6. What if My Order Is Delayed?

While we do everything we can to get your order to you within the estimated timeframe, occasional delays can happen, especially during global sales events (like Black Friday) or due to customs inspections. If your order is significantly past its estimated delivery date, please contact us at [drunkencat.team@gmail.com] and we will gladly look into it for you.

7. Damaged or Lost Package

We take great care in packaging our products to prevent damage during transit. However, if your item arrives damaged or is lost in transit, please contact us within 14 days of receipt (or expected receipt date for lost packages). We will work with the shipping carrier to resolve the issue and get you a replacement or refund as quickly as possible.

FAQ

Q: How do I know if you ship to my country?
A: Add your items to the cart and proceed to checkout. Enter your address, and the available shipping options and costs will be calculated and displayed.

Q: Why is my tracking information not updating?
A: It can take 2-5 business days for tracking information to appear in the carrier's system after the shipping label is created. If it's been longer than that, please contact us.

Q: Can I change my shipping address after I've placed my order?
A: We can only change the address if the order has not yet been processed and shipped. Please contact us immediately at [drunkencat.team@gmail.com] with your order number and the correct address.

Thank you for choosing Drunken Cat!